Thank you for making your purchase with us at North Salon.  More than anything, we want you to love your purchased goods. Website orders are eligible for a full refund to original payment method (excluding shipping fees), or gift card, IF product(s) is returned within 14 days after the date that your order was delivered.

Items that were purchased need to be returned in the same, "sellable" condition as when originally purchased. i.e: not washed, not worn, not damaged, and with all original tags and accessories attached.

SALE/DISCOUNTED ITEMS are FINAL SALE and are NOT eligible for return/refund/exchange/store credit.

 

Shipping fees will not reimbursed for returned purchases.

  • Product must be returned within 14 days of you receiving your order.
  • Product must not be worn, altered, damaged, opened or washed.
  • Merchandise must have all tags and accessories attached.
  • Footwear must include the original shoe box, in its original condition.
  • When an item is returned, shipping charges are not refunded. You are responsible for the costs of shipping any item back to North Salon.

How should I send my purchases back for a refund?

  1. Contact Our ECommerce Director, Alexandria, atalex@northauthentic.com for a return approval code.
  2. Neatly repackageyour items with receipt or order paperwork that came with your purchase.
  3. Send back your return to us (at your expense) to the address below, using any method desired:

North Salon

ATTN: Online Returns

2649 East Coast Hwy, Ste 2

Corona Del Mar, CA 92625

Returns + Refund Time

If your return arrives in the 14-day return window and meets the guidelines above, your payment will be refunded to your original method of payment ASAP. *Keep in mind, some banks take 3-7 business days to post refunds.

We will send a refund confirmation as soon as the return is processed.

Any questions regarding our return policy, please contact: alex@northauthentic.com