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Contact Us

Information | info@shopnorthauthentic.com

Returns & Exchanges | returns@shopnorthauthentic.com

(949) 627-9998

Shipping policy

While we continue to navigate and respond to current events, North Authentic is committed to making the safety of our employees and community of customers a top priority. As we fulfill orders and process returns at our warehouse, increased safety precautions are being taken at every step, and we are doing everything we can to get your orders and refunds to you as quickly as possible. That said, due to the impact of COVID-19 on our fulfillment center—and on shipping carriers nationwide—we anticipate that both order and return processing may take longer than usual. Thank you for your patience and understanding during this time.

We currently ship to U.S. addresses including Alaska, Hawaii and U.S. Territories. We do not ship to PO Boxes/APO/FPO addresses.

5 to 7 business day transit on all orders. Please note that order processing may take up to 2 business days after the order is placed for standard shipping. Orders placed weekdays before 2:00 P.M. PST / 5:00 P.M. EST will ship same day. Orders placed after 2:00 P.M. PST / 5:00 P.M. EST or on weekends or holidays will ship the following business day.

Returns and exchanges

Refunds on items eligible for returns are accepted within 30 days of receipt. Items must be returned unopened/unused, with tags, in their original packaging. Any items that are damaged when we receive them are not eligible for a refund. If a returned item is open or used, any refund shall be at North Authentic’s discretion according to North Authentic’s terms for the refund (which may include setting up a North Authentic account for a store credit refund).

For returns, please reach out to returns@shopnorthauthentic.com or call 949-627-9998, Mon-Fri, 8am-5pm PST / 11am-8pm EST. For emails, use the subject header, “Start A Return.” List your order number, the item you are returning, and the reason for your return. If your items is eligible for return, we can issue a pre-paid shipping label to you. You will then be able to print a pre-paid shipping label. Print the pre-paid shipping label, affix it to you package and take the package to a drop-off location. Please note that the return label fee varies by item which will be deducted from your refund. If you would like to use your own return shipping method (US orders only), we will issue you a return form and reference number as well as return instructions. Once filled out, pack return items in original condition with return form and send to:

North Authentic C/O Returns

45 Barbados Drive

Aliso Viejo, CA 92656

30 days of receipt. Any item returned after 30 days of receipt is not eligible for refund.

Please note that we do not accept returns of gift cards, final sale merchandise, perishable goods, intimate or sanitary goods, hazardous material, flammable liquids or gases or products that are specified as non-returnable in its description, unless they are faulty. Any exceptions to this policy will be listed under product details on the product page. 

We do not accept exchanges, as items may sell out while the requested exchange is returned and processed. We recommend returning the unwanted item and placing a new order.

A refund will be issued once we have received your returned items. Any items that are damaged when we receive them are not eligible for refund. Refunds do not include any shipping or handling charges, except in the case of faulty or damaged items. Your refund will be credited to the original form of payment used for the original transaction and will be in the amount of the Product price less a the return label fee if applicable. Any duties paid for orders shipped to Canada and will NOT be refunded. Please note that credit card refunds may take up to 10 business day for your bank to complete, depending on their processing times. This can vary greatly between credit card issuers.

Affiliate Program

North Authentic’s Pro Ambassador Program empowers hairstylists to build a thriving business so you continue to make money, even when you’re not behind the chair

If you would like to join the affiliate program, please click here to learn more about the program and apply.

If you are already a Pro Ambassador or have any questions regarding the program, please contact our team via email: AMsupport@shopnorthauthentic.com

North Authentic Membership

For a $30 yearly fee, you can enjoy exclusive benefits, including early sale access, first in on new products, plus 15% off all purchases all year!

Click here to learn more about the membership program

Click here to be directed to the membership fee page

Rewards

Now you can earn conscious points and redeem them to save on future purchases.

If you would like to learn more about the rewards program, please click here to learn how it works, how to earn points and how to redeem points.

There are multiple ways you can earn points towards the North Authentic rewards program. They include: Create an account, celebrate a birthday, make a purchase, follow us on Instagram, write a review, subscribe to our newsletter, and take the hair quiz.

Turn your conscious points into cash! For every 200 points, you will receive a $5 credit towards your next purchase.

Once you reached a 200 point threshold, you will receive a one time coupon code that you need to enter at checkout. To find the code, go to the rewards page and click on the circle at the bottom right corner of your screen. Make sure you are signed into your account and then follow the steps when it says your rewards.