A Note from our Team:
While we continue to navigate and respond to current events, North Authentic is committed to making the safety of our employees and community of customers a top priority. As we fulfill orders and process returns at our warehouse, increased safety precautions are being taken at every step, and we are doing everything we can to get your orders and refunds to you as quickly as possible. That said, due to the impact of COVID-19 on our fulfillment center—and on shipping carriers nationwide—we anticipate that both order and return processing may take longer than usual. Thank you for your patience and understanding during this time.
Order and Shipping Confirmation
You will receive an email confirmation once your order has been successfully placed–it will include your order number and shipping method. Please make sure your shipping address is correct as we are unable to redirect goods once they are on route to you.
Orders can take up to 2 business days to be processed and shipped. Once your order is prepared for shipment you will receive a shipping confirmation email with your tracking information. Please note that in some cases, your order may arrive in multiple shipments (i.e., in the case of pre-order and backorder).
Where We Ship
We currently ship to U.S. addresses including Alaska, Hawaii and U.S. Territories. We do not ship to PO Boxes/APO/FPO addresses.
Standard shipping rates apply via USPS or UPS (5 to 7 business day transit) on all orders. Shipping is free for all orders of $99 or more before taxes and shipping. Please note that order processing may take up to 2 business days after the order is placed for standard shipping.
Orders placed weekdays before 2:00 P.M. PST / 5:00 P.M. EST will ship same day. Orders placed after 2:00 P.M. PST / 5:00 P.M. EST or on weekends or holidays will ship the following business day. Expedited shipping is only available to shipping addresses within the contiguous United States.
Applicable sales tax will be charged on merchandise total, where applicable. Taxes are calculated according to shipping destination and itemized on the Order Summary page.
Note: Duties, Fees and Taxes for international shipments are not included on the Order Summary Page. Please ensure you are aware of potential fees you may incur on international shipments of products from North Authentic before you place your order.
Refunds on items eligible for returns are accepted within 30 days of receipt. Items must be returned unopened/unused, with tags, in their original packaging. Any items that are damaged when we receive them are not eligible for a refund. If a returned item is open or used, any refund shall be at North Authentic’s discretion according to North Authentic’s terms for the refund (which may include setting up a North Authentic account for a store credit refund).
Gifts: If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift card will be issued to you. If the item was not marked as a gift when a purchased, or the gift giver had the order shipped to themselves, we will issue a refund to the gift giver.
For US returns:
1. For returns, please reach out to email@example.com or call 949-627-9998, Mon-Fri, 8am-5pm PST / 11am-8pm EST. For emails, use the subject header, “Start A Return.” List your order number, the item you are returning, and the reason for your return. If your items is eligible for return, we can issue a pre-paid shipping label to you.
2. You will then be able to print a pre-paid shipping label. Print the pre-paid shipping label, affix it to you package and take the package to a drop-off location. Please note that the return label fee varies by item which will be deducted from your refund. If you would like to use your own return shipping method (US orders only), we will issue you a return form and reference number as well as return instructions. Once filled out, pack return items in original condition with return form and send to:
North Authentic C/O Returns
45 Barbados Drive
Aliso Viejo, CA 92656
Returning an item with your own label is at your own risk. You must ensure that the item is adequately packaged and, at your option and cost, insured. We are not liable for damage caused by inadequate packaging by you or if the item is damaged or lost while being returned to us. Items that are damaged when we receive them will not be eligible for refund.
1. Please note that skincare, makeup, haircare, and fragrance items that have been opened, tried or tested are not eligible for return or exchange.
2. Please email firstname.lastname@example.org with your order number to initiate a return. We can then email you a pre-paid return shipping label along with the required the necessary return commercial invoice.
3. Please note that refunds are issued in the currency the order was originally placed in regardless of fluctuations in exchange rate. In the case of a discrepancy between the original charge and the refund, please contact us at email@example.com and we will be happy to issue you a store credit in the amount of the difference, less any shipping charges.
4. Upon receipt of your return, we will confirm your refund via email. Please note that taxes will be refunded along with the items you sent back, however, duties will not be refunded.
If you have any further questions, please email firstname.lastname@example.org.
Any item returned after 30 days of receipt is not eligible for refund.
Items Not Eligible For Return
Please note that we do not accept returns of gift cards, final sale merchandise, perishable goods, intimate or sanitary goods, hazardous material, flammable liquids or gases or products that are specified as non-returnable in its description, unless they are faulty. Any exceptions to this policy will be listed under product details on the product page.
We do not accept exchanges, as items may sell out while the requested exchange is returned and processed. We recommend returning the unwanted item and placing a new order.
Receiving a Refund
A refund will be issued once we have received your returned items. Any items that are damaged when we receive them are not eligible for refund. Refunds do not include any shipping or handling charges, except in the case of faulty or damaged items. Your refund will be credited to the original form of payment used for the original transaction and will be in the amount of the Product price less a the return label fee if applicable. Any duties paid for orders shipped to Canada and will NOT be refunded. Please note that credit card refunds may take up to 10 business day for your bank to complete, depending on their processing times. This can vary greatly between credit card issuers.
Some of the products we sell are shipped directly by the vendor. Please note that if your item is shipped from the vendor, we will share the shipping and contact information you provide at checkout with that vendor so that they can complete your shipment.